Responsibilities:
- Answer all inquiries an complaints about products and services;
- Explain process and procedures, exuding politeness and using gentle persuasion to promote customer loyalty and goodwill;
- Process all price-and-billing-related inquiries or complaints promptly;
- Process and coordinate technical-related inquiries and complaints to concerned departments and monitor progress until resolution
- Monitor and follow-up complaints that are unresolved within the set deadlines;
- Assist in addressing various service related customer requests and inquiries;
- Provide the necessary feedback and other needed information to ensure customer satisfaction;
- Supervise staff to ensure that proper telephone etiquette and customer service is observed.
Requirements:
- Female, not more than 30 yrs. of age.
- Preferably a graduate of Pharmacy or any 4 yr. business/medical related courses.
- With excellent communication skills, can deal with different types of people.
- With pleasing personality and can work well under pressure.
- With at least 3 yrs. related working experience in a pharmaceutical industry is an advantage.
- Good interpersonal skills.
- Effective customer relations skills such as problem solving, complaint handling and call handling.
- Team player, highly motivated, dependable and reliable.
Interested applicants may also submit their Resumes, 2x2 pictures and Transcript of Records through:
E-mail Address:
bcp.hrod@staldergroup.com
hrod@staldergroup.com
Mail at:
BCP Dermatological Corporation c/o HR Department
1570 dela Paz Building Dapitan St.,
Sampaloc Manila
